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Terms & Conditions

This agreement applies as between you, the User of this Web Site and Plants To Your Door, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

Plants To Your Door” means Plants To Your Door LTD, of Woodgate House, Games Road, Barnet, United Kingdom, EN4 9HN with Company Number 12578736;

Service” means collectively any online facilities, tools, services or information that Plants To Your Door makes available through the Web Site either now or in the future;

System” means any online communications infrastructure that Plants To Your Door makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by Plants To Your Door and acting in the course of their employment; and

“Web Site” means the website that you are currently using (

Account Information

Plants To Your Door offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders – as well as creating wish lists. You can login into your account any time to view or edit your orders. You can cancel your account at any time.

Website Security

All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Globalsign Extended Validation SSL/HTTPS (Secure Socket Layer).

No customer credit / debit card details are stored on our servers or database.

Plants To Your Door is PCI DSS Compliant approved by Trustwave who run regular checks on our servers so that the highest security levels are constantly met. Any card payments taken over the telephone follow strict PCS compliance regulations and no card details are stored with us.

PCI DSS Compliant stands for The Payment Card Industry Data Security Standard.

Your Right to Cancel

If you have placed an order and we have not shipped your goods we will issue an immediate refund. If you are in possession of the goods you must return them in their original condition to us at your own cost (unless we delivered the item to you in error or the item is damaged / defective). Once you have notified us that you wish to cancel an order, any sum debited to us will be refunded to you as soon as we have received the returned items. Please see our Delivery & Returns page for more information.

Returns to: Contact us for return address.

Plants To Your Door Promise

We promise to deliver good quality plants to your door. Plants To Your Door makes every effort to ensure that all information on the website is correct and current. We advise all customers to do their own research when purchasing any plant, as to plant care, toxicity and wildlife guides. We try our best to ensure you have as much information as possible about the plant you’re purchasing, however we cannot guarantee that we cover it all. All heights and widths listed on the website are forecasts for potential growth and not examples of the sizes that you may receive unless stated in the product description.

Shipping and Returns

Plants To Your Door will make every effort to ensure that all orders reach you in perfect condition. We offer a fast UK delivery via 1st Class Royal Mail which will reach you within 1–3 days. A guaranteed Next Working Day delivery service for the UK is available at a cost of £8.99. We ship to the UK only.

All orders received before 12:00pm Monday to Friday are shipped on the same day.

In the unlikely event that you are dissatisfied with an item you have purchased from us, we are happy to provide you with a no-quibble refund for the item value or exchange the item for another of your liking to the same value within 30 days of the purchase date. Please visit our Delivery & Returns page for more information. This does not affect your statutory rights.

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Plants To Your Door, our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Plants To Your Door.

Links to Other Web Sites

This Web Site may contain links to other sites.  Unless expressly stated, these sites are not under the control of Plants To Your Door or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission.


For the purposes of applicable data protection legislation, Plants To Your Door will process any personal data you have provided to it in accordance Privacy Policy available on the Plants To Your Door website or on request from Plants To Your Door.

You agree that, if you have provided Plants To Your Door with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Plants To Your Door and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Plants To Your Door’s website or otherwise provided a copy of it to the third party. You agree to indemnify Plants To Your Door in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.


Plants To Your Door makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Plants To Your Door accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, Plants To Your Door accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

Nothing in these terms and conditions excludes or restricts Plants To Your Door’s liability for death or personal injury resulting from any negligence or fraud on the part of Plants To Your Door.

Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to us either by post to our Premises (see address above) or by email to  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

These terms and conditions and the relationship between you and Plants To Your Door shall be governed by and construed in accordance with the Law of England and Wales and Plants To Your Door and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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