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Frequently Asked Questions

We update the website daily and on the main selections you will normally only see plants that are immediately available. If a plant is temporarily out of stock then there will be a clear red notice stating when we expect to have them available or asking you to get in touch for more details.

Sometimes a particular plant will be available again later in the week or will be coming into season shortly and you may be happy to wait. You can therefore order plants which are “on order” but you will see the “next available date” will be adjusted on the order form.

The height and spread of the plant can be found within the product description. If you are looking for a size that is not listed on our website, please email us at

Plants are carefully wrapped by hand and protected with tissue and kraft paper and delivered in specially designed plant boxes to ensure they arrive in perfect condition on the day. The wrap and boxes mean your gift is protected from the worst of the elements, but they should be brought inside and unwrapped as soon as possible.

Yes, we will have reserved a plant for you in our stock calculations. In the unlikely event that a plant reserved for you is not looking in perfect condition on the day of despatch, or if a scheduled plant delivery is late on arrival to us, we will always attempt to contact you by phone and email to offer you a substitution or a delayed delivery.

Yes, when selecting your plant amend the quantity of plants you would like underneath the pot size options. You can also amend the quantity on the order review section of the order form.

Care instructions can be found on the webpage of the plant you have ordered. If you are in any doubt about how to care for your plant after arrival please send us an email or give us a call on (+44) 0208 454 7117 and we will do our best to help.

Yes, all communication with the secure order form is securely encrypted and all payments are processed by SagePay or PayPal. You will notice that our web address is https:// and a small padlock will be displayed to the right of the address bar in Internet Explorer. We do not store any of your payment details ourselves and never pass any of your customer details to outside parties. Please see our privacy policy page on the footer menu for more reassurance.

Of course, we understand that not everybody feels comfortable ordering online so by all means give us a call on (+44) 0208 454 7117 and our team will be happy to take your order for you.

The first thing to do is to check your tracking information, you should have received an email with this once your order has been despatched. It is always worth checking that it has not been left safely outside the property or with a reception desk or neighbour. If this is not the case, or if there are any problems reported on your tracking details, then do call us on (+44) 0208 454 7117 straight away and we will chase it up for you. Where necessary we will contact the individual drivers to establish where your plant is and will do everything we can to ensure it is delivered by the end of the day.

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